Terms of Use

ABN: 15 668 361 662

Embrace Disability Group catering is booked under the terms and conditions set out below.

Acceptance of our quote in writing shall be deemed to be an acknowledgment and acceptance by our customers of these conditions.

We understand that there are occasions when catering requirements may need to change or be cancelled at short notice. We will always endeavour to work with our customers to manage this with minimal cost or loss of money or food however our cancellation terms as stated can be upheld.

Quotation and confirmation

Once you have discussed your requirements with us we will send you a quotation from our catering system Flex outlining your order based on your individual requirements. This written quotation will remain valid for 30 days from date of issue.
If you require changes to your quotation you can manage this within the Flex catering system, or contact us by phone or email. A new quote will be sent for your confirmation and acceptance.
If is the customers responsibility to check the quote closely and confirm all details are correct before acceptance.
Once you accept the quote we may require a deposit to confirm the booking and our terms and conditions will be in effect.

Pricing

All pricing is shown exclusive of GST unless otherwise specified and does not include applicable delivery charges &/or surcharges where applicable
Due to seasonal availability &/or significant market price fluctuations, all prices are subject to change without prior notice. Notice will be provided to the client where practicable.

Payment Terms

We will contact you one week prior to your catering booking to confirm final numbers and dietary requirements and issue the final invoice on this basis for payment prior to the catering date.

As many costs are incurred prior to the event date Embrace Disability Group has the following payment terms:
For catering quotes over $1,000 a deposit, based of 20% of total quotation costs, may be required to confirm your event.
For corporate clients full payment 24 hours prior to the catering date (unless otherwise agreed in writing)
For private clients full payment is required 5 working days prior to the catering date. Payment can be made by direct credit (EFT) or credit card.
All credit card transactions will incur a 2% surcharge. Outstanding accounts may incur a charge of an additional 10% of the total invoice

Cancellation

In the instance that you need to cancel your catering, the following conditions will apply:

If cancellation occurs more than 2 days prior to the catering date, 100% of the deposit will be refunded and there will be no cancellation fee.
If cancellation is received 2 or less days prior to the event date, the deposit will not be refunded and the full amount of the remaining quote may be payable if the food will have been purchased. If we are able to re-allocate the food to another customer we may waive or reduce the amount payable.

Refund Policy

If you have any problems with any of your order please notify us immediately. We pride ourselves on the quality of our products and offer a guarantee to customers who have received an incorrect product, not received their order or are not satisfied with their order and we will immediately rectify the situation and provide a refund or credit note if required.

Requests for refunds must be made to us in writing via email [email protected] within 7 business days of the delivery date. Where agreed upon, refunds or a credit note will be processed within 7 business days from the delivery being made.

Staff and equipment hire

Waiting staff on-site for your function will incur an additional fee of $40 + GST per hour, per staff member. A three-hour minimum for food and beverage service applies.
A Chef on-site for your function will incur an additional fee of $50+ GST per hour, per staff member. A three-hour minimum for food and beverage service applies.
Glassware, crockery and cutlery can be provided, for an additional fee. Note, all breakages and losses will need to be paid for by the customer.

Delivery fee

A delivery fee of $10 is payable for any catering order under $200. There is no delivery fee for catering over this amount.

Dietary requirements

All of our meats are Halal Dietary requirements can be accommodated, with notice.
We provide for as many dietary needs as necessary and possible
All menus include the following identifiers:

GF: Gluten Free

DF: Dairy Free

V: Vegetarian

VG: Vegan

CN: Contains Nuts

Contact details

Embrace Disability Group

Address: 101 Environa Drive, Jerrabomberra NSW 2619

Phone: 02 6140 3258

Email: [email protected]